The CoastNet Support Desk Direct Line:
1-877-477-5266

E-mail: support@coastnet.com

The Support Desk provides free assistance to CoastNet clients. Technical support is available Monday to Friday 8am - 5pm and customer service is open 24/7 at 1-877-477-5266.

Note that connection problems, or configuration of install kit programs or utilities receive the highest priority. General "how to" questions regarding the use of the Internet can also be answered, but may be deferred. If you question is not urgent, email us above and we'll get back to you usually the next day.

When you phone, we can help you better if you can tell us your username, what type of computer and software you use, and as much detail regarding your problem as you can provide.


Getting Connected

FAQs
Frequently asked questions on connections and troubleshooting.
Quick Set-up Guide
For advanced user. All the information you need to set-up your connection.
 
Windows 95/98/NT
Step-by-step instructions for getting your Windows 95 system online.
  Windows 3.1
Complete instructions for getting your Windows 3.1 system on the Net.
 
Macintosh with Open Transport
If your Mac has Open Transport installed, this set of instructions will get you on the Net in no time.
  Macintosh without Open Transport
If you're not using Open Transport, follow these instructions to get your Mac on the Net.
 
Modem Init Strings -
Windows Systems

Here's a list of modem init strings for Windows systems.
  Modem Init Strings - Macintosh Systems
Here's a list of modem init strings for Macintosh systems.
 
Eudora Setup
Instructions on how to set up your Eudora Light Email program, whether you are on Macintosh or Windows, any version.
  Setup an Extra Email
Instructions on how to setup Outlook Express on Windows or Macintosh to retreive and filter a second email address
 
Web Page Creation

Uploading Your Files
A guide to getting your web files uploaded and onto the Web.
If you are using Front Page to upload your web files, then look at this guide.
  CGI Scripts
A good overview of CGI scripts: what they are, including them in your web pages, and for advanced users, tips on how to write your own.
 
VForm
Automated form handler that mails the submitted forms to an email address.
  Imagemaps
Everything you ever wanted to know about image maps.
 
Training

Classes and Pricing
Descriptions of the classes we offer, along with pricing and available dates.
 
 
Software

Software
Look here for links to useful software for connecting to CoastNet.
You can also go directly to our FTP site, at ftp.csp.net.
 
 

 
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