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Unable to connect
My password won't work
No dial tone
I have been disconnected by the computer I dialed
Logged on, but cannot go anywhere

Answers:

 
Unable to connect

A bad or missing TCP/IP protocol may cause this error message. Simply go to the Network Control Panel, select ADD, select Protocol, Select Microsoft, and TCP/IP. It will ask for your Win95 CD or Floppies.

 
Password won't work

• Re-type both the username and password
• Make sure that there are no capital letters or spaces
• Make sure that you are not typing '@coastnet.com' or '.ppp'

 
No Dial Tone

The phone line must be plugged from the wall jack and straight into the modem in the jack labeled line or tel, not phone. BC Tel's Call Answer service will cause this error message as it beeps when you have a message, and your modem can't understand this. This can usually be fixed by adding 'x1' to your initialization string.

If you pick up your phone and get no dial tone, then there is a problem either with your telephones or you phone line, and this must be resolved before you can try and get your computer on-line. Sorry, but we can't help you get a dial tone; better to contact the phone company.

I have been disconnected
by the computer I dialed

In most cases this can be fixed by setting an initialization string. See the page on Initialization strings for Windows or for Macintosh.

Logged on, but cannot go anywhere
(Windows 95/98)

This is caused (usually) by windows not having the DNS settings. There could also be a conflict if you dial into another internet provider who requires a gateway address.

To check if your DNS numbers are set (or correct), see the appropriate set-up documents for Macintosh or Windows95/98 from the main Support Page.